KPI Development Capability Clinic
Live Online Course For Teams
Do you have these challenges?
- Do your agreements have too many KPIs, not enough, or not the right ones?
- Is there a mismatch between the KPIs being reported and stakeholder perceptions?
- Are you disappointed with your providers’ performance despite having negotiated and agreed KPIs?
- Do your people spend too much time arguing about KPIs with the providers, or even amongst themselves?
- Have KPIs that don’t have clear business benefits?
- Do the KPIs require constant debate or renegotiation?
- Is the performance management scheme not driving the right behaviours you want to see?
- Feel the KPIs are being gamed to meet the metric?
This clinic will enable your team to:
- Set the scene for success and then drive it home.
- Focus on measuring what matters most, not measuring just for the sake of having KPIs.
- Create KPIs that stakeholders want to see, in the way they want to see them.
- Have the confidence to develop SMART KPIs that actually work in practice.
- Design KPIs that are dispute proof, so that both parties can focus on performance, not the calculations.
- Quickly review KPIs and performance schemes that others have developed.
- Drive performance (carrots, sticks and nonfinancial means.)
- Have confidence to make it happen effectively (the right KPIs) and efficiently. (quick)
Clinic Features
My online clinics are highly interactive with a combination of breakouts, online polls, and work sharing. Capability building is spread out over a period of three weeks to learn and implement in bite-sized chunks during the journey.
- Sessions can be in Zoom or MS Teams.
- 3×3-hour live courses – one each week.
- On call support for the challenges to be achieved each week.
- Post clinic quick win/fail fast challenge and 1 hour session.
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